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1. VoIP allows a business to make calls over

A. telephone lines.
B. satellite.
C. the Internet.
D. cell phones.


Student Answer: D

Answer: Incorrect
Reference: PAGES 42, 47




3. Which of the following is the least expensive class of airline service?

A. Business
B. First
C. Connoisseur
D. Coach


Student Answer: C

Answer: Incorrect
Reference: PAGE 17




5. What role does the agenda play in a webinar?

A. It reminds the administrative professional what his or her duties are.
B. It gives the attendees the information they need to access the webinar.
C. It introduces new policies and procedures to employees.
D. It lets all of the attendees know what will be covered.


Student Answer: B

Answer: Incorrect
Reference: PAGE 46




6. How are most travel itineraries arranged?

A. Event by event
B. Day by day
C. Alphabetically
D. By contact person


Student Answer: C

Answer: Incorrect
Reference: PAGE 38




9. Which committee is responsible for marketing and public relations for a conference?

A. Program
B. Site
C. Communication
D. Special events


Student Answer: A

Answer: Incorrect
Reference: PAGES 50, 55




13. Due to the busy and conflicting schedules of businesspeople, how many mailings are usually sent to potential participants when preparing for a convention?

A. One
B. Two
C. Four
D. Three


Student Answer: A

Answer: Incorrect
Reference: PAGE 56




18. When you're planning a convention, which one of the following steps would you complete first?

A. Forming the committees
B. Writing the invitation
C. Selecting the site
D. Writing the program


Student Answer: B

Answer: Incorrect
Reference: PAGE 50




20. Why do some companies use travel agents to set up their travel arrangements?

A. Agents don't charge a fee for arranging travel plans.
B. Agents are sometimes aware of discounts that others don't know about.
C. Agents are better at travel plans than administrative professionals.
D. Agents have far more time to help set up travel than an office staff has.


Student Answer: D

Answer: Incorrect
Reference: PAGE 9

Respuesta :

Erudite1
1. C
VOIP is the acronyms for Voice Over Internet protocol. VOIP is a phone service which is usually delivered over the internet; it allows voice communication and multimedia session over the net.
3. D
Airlines basically have three travel classes, which are: first class, business class and the economy class which is also called coach. The first class is the most expensive while the coach is the least expensive.
5. D
The webinar agenda is the list of all the activities that will be covered during a webinar session, so it allows all the attendees to know the activities that are slated for the session.
6. A.
Travel itinerary refers to a detailed plan of travelling which one intends to embark on; it is a schedule of events relating to a travel one is planning. Travel itinerary usually include destinations to be visited at specified time and the method of transportation that will be used.
9.  C
People assigned to the communication department are responsible for marketing and public relation of a conference. People in this department are expected to handle the promotion of the conference and every other things that has to do with getting the public informed about the event.
13. B.
Two different mails are usually sent to potential participants in a conference; this is usually done in order to remind them about the event so that they will include it in their busy schedule.
18. A.
Forming the convection committee is the best thing to do first. The committee will be the one who will be responsible for putting every thing together and ensuring that the event is a success.
20.C
Travel agents has more experience about planning travels that an office staff. A travel agent who has been planning travels for year would have developed tangible experience which will make him an expert in his field.

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