Answer:
B. Practicing assertive communication.
C. Using "I" messages
D. Making eye contact
Explanation:
Effective communication is that in which explicit, correct, and assertive information is transmitted to the recipient. This information is usually empathetic and authentic even if a message that is not pleasant.
Effective communication is:
- Assertive: Assertiveness is a form of communication in which wishes, opinions, emotions, or thoughts are expressed clearly, without hurting or discomforting the recipient and respecting their assertive rights.
- Use "I" messages: they are those in which we take responsibility for what we express by using "I" in our sentences. For example, I don't want to do that.
- Make eye contact: Establishing eye contact during a conversation is a cultural aspect; in Western cultures, it is considered appropriate to convey a message effectively.
I hope this information can help you.
