Monthly Metrics

Month Calls/Hr CS Score Job Sat. Esc. Res.
1 14,223 90 85 8 91
2 12,554 92 84 10 93
3 10,255 86 89 9 88
4 11,554 84 84 12 87
5 12,745 81 91 11 84
6 12,541 89 88 8 90
Monthly Goals: Calls per Hour (Calls/Hr) ≥ 11,500, Customer Service Score (CS Score) ≥ 87, Job Satisfaction (Job Sat.) ≥ 92, Escalations (Esc.) ≤ 10, Resolutions (Res.) ≥ 91

How does the average job satisfaction score compare to the goal?
a. It is 7.6% lower than the goal
b. It is 5.6% lower than the goal
c. It is 4.3% lower than the goal
d. It is 5.2% higher than the goal​​​​​​​
d. It is 5.6% higher than the goal