Which of the following statements about client right and grievances us TRUE?
a Clients have the right to express their grievances and concerns, and it is the responsibility of the service provider to address them.
b Clients do not have the right to voice their grievances as it may disrupt the service environment.
c Service providers are not obligated to address client concerns, and grievances are not taken into consideration.
d Clients can only express grievances if the service provider initiates the conversation.