1. Managing Human Resources and Labour Relations (5 points): What advantages accrue to companies that have a diverse workforce? Are there disadvantages associated with diversity? Explain using 2 supporting points for both sides. 2. Operations Management, Productivity, and Quality (10 points): Develop a service flow analysis (List the steps involved) for the process of you riding the city bus to work. Identify areas of potential quality or productivity failures in the process. 3. Understanding Accounting (5 points): Explain the difference between financial and managerial accounting. In your answer, describe the different audiences for the two types of accounting and the various individuals involved in the process.