Drag each tile to the correct location.
Drag each example to the correct type of negative message.
Due to a problem
with our system,
we were unable
to deliver your
order as requested.
apologizing for
a mistake
Thank you for your
feedback. May we
contact you by
email to discuss a
solution to
your problem?
explaining a
service fault
Because we have
a 30-day return
policy, we will not
be able to send
you a replacement.
denying a request
We regret that you
experienced poor
service at our café.
We are offering you
a free meal on your
next visit to make
up for it.
responding to a
negative online
post