Respuesta :
In order to evaluate performance, the last three perspectives typically use non-monetary metrics like the number of customer complaints or the number of hours spent training employees.
The objective is to connect non-financial and financial metrics to the strategies and objectives of the business.
What factors combine non-financial performance metrics?
Because it evaluates businesses holistically and incorporates both financial and nonfinancial performance measures, they have recommended the balanced scorecard framework as a performance measurement tool.
Why do businesses employ non-financial performance indicators?
Non-financial performance metrics must be monitored by businesses because they: Contribute to identifying strengths and weaknesses. A non-financial KPI like a feedback survey will show that you excel at customer service but have long wait times before a customer can speak with a representative.
Learn more about nonfinancial measures here:
https://brainly.com/question/24321128
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