Respuesta :
the answer is NOT determining the goal and criteria. I just took the test and got it wrong.
My best guess would be that it is D. conducting background research
An analysis of group identifies is a management tool very useful due to it shows strategics questions as who is to be considered.
By the other hand a citizen action plan is a tool to establish and order the process of planning of activities in citizen action.
According the theory of the concepts the step to take in consideration is Evaluating the public policy alternatives.