Imagine that you are assisting a under age (minor) transgender patient who has arrived with there family. The family is trying to complete the necessary billing and insurance paperwork, so that their child can have some required surgery. The family is upset because they are required to identify a specific gender on the forms. More and more of the staff have become involved as an answer is tried to be found. The child is becoming more distressed and the family is loudly and verbally expressing more and more concern over the situation as more staff have become aware of "this private matter.
Describe at least 4 appropriate ways to verbally address the concerns of the family in regard to the other staff.
Describe at least 4 specific things (actions) that you can do to show empathy towards the patient and their family and show that you are an advocate for them.​