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The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

a. Sustainability; Flexibility; Efficiency; Technology
b. Customers; Financial; Internal Business Processes; Learning and Growth
c. Customization; Standardization; Efficiency; Effectiveness
d. The Environment; The Community; Suppliers; Other Stakeholders
e. Strategy; Tactics; Productivity; Profitability

Respuesta :

tutordamola

Answer:

The answer is B.

Explanation:

Balanced scorecard is one of the management tools to measure performance. It has four important metrics:

1. Financial

2. Customer

3. Internal Process

4. Learning and Growth

Each of these four has their different parameters to be considered to reveal whether a firm is achieving his objectives or not.

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