In 2014, Heidi Ganahl sold Camp Bow Wow to VCA Animal Hospitals, a leading animal healthcare provider. VCA Animal Hospitals was, in turn, purchased by Mars, Inc. The candy maker has a large pet-care business, which is why it was interested in acquiring VCA Animal Hospitals. Now Heidi, who stayed on as CEO of Camp Bow Wow, needs to make sure her franchise owners successfully change their organizations to match the culture of Mars, Inc. Which of the following actions should Heidi take in order to make this change occur? a) She should announce changes to the entire company at once, and get everyone to change at the same time. b) She should look at her organization as a whole - how will the change affect the existing culture of the organization? c) She should reward those franchise owners that contribute to making the change. d) She should restrict communication and only give information about the change to her immediate reports.

This is the best approach that Heidi can follow in this example. Heidi has the task of making sure her franchise owners successfully change their organizations to match the culture of Mars, Inc. However, this process should not be undertaken without first reviewing the organization as a whole. It is important to think of how the change might affect the existing culture of the organization. This is because the culture of each franchise might in turn have something to contribute to the culture of Mars, Inc.