Which of the following statements regarding "Six Sigma" is TRUE? The Six Sigma program was developed by Toyota in the 1970s Six Sigma means that about 94 percent of a firm's output is free of defects The Six Sigma program is for manufacturing firms and is not applicable to services Six Sigma certification is granted by the International Standards Organization (ISO) The term has two distinct meanings–one is statistical; the other is a comprehensive quality system

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Answer:

The term has two distinct meanings–one is statistical; the other is a comprehensive quality system.

Explanation:

Here, the point fact states that it will take a six standard deviation from the mean for an error to happen.

Six Sigma evolved to define numerous ideas within the business sphere and is sometimes confusing. Firstly, it's a statistical benchmark. Any business process, which produces less than 3.4 defects per 1 million chances is said to be efficient. A defect is anything produced outside of consumer satisfaction. Second, it is a training and certification program, which teaches the core principles of Six Sigma. Practitioners may achieve the Six Sigma certification belt levels, ranging from white belt to black belt. Finally, it's a philosophy, which promotes the idea that all business processes can be measured and optimized.

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