Respuesta :
Answer:
The correct answer is Mediator.
Explanation:
The mediation professional is in charge of helping the parties involved in the conflict to look for possible alternatives to the problem, that is, they are in charge of managing the communication between the parties. One of its main objectives is to generate a sufficiently cordial climate, so that the parties begin to propose alternatives for the future and cease to reproach past situations.
The mediator should not propose alternatives, but should use the existing tools so that it is the interested parties who begin to propose alternatives, should be those involved in the conflict, with the help of the mediator, who propose how they could resolve the situation in the future.
The mediator is an impartial third party who wants those involved in the conflict to become aware of their role, that is, to assume their responsibility in reaching agreements. For this, it is important that the mediator be able to reduce the tensions between those involved, since if the level of confrontation is not minimally reduced, it is very possible that there will be an escalation of the conflict that force the mediator to end the session.
Active listening by the Mediation professional will help both the person who exposes their experience, since they will feel valued, as on the contrary, since it will allow them to reflect on their behavior and attitude towards the conflict.
