You are shopping in a department store. A salesperson comes up to you and compliments your outfit; they then try to convince you to buy a very expensive jacket. You become annoyed by their persistence and decide to leave the store. The salesperson’s communication is BEST described by which communication pattern?

The salesperson's communication is a defensive communication pattern which involves trying to manipulate the customer to buy the very expensive jacket. This involves the use of different controlling and manipulative behavior such as first complimenting the man's outfit in order to capture his attention and then persistently force the jacket on him.

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fichoh fichoh · Answer 2 · 2020-03-09T11:20:47+01:00

Answer: Manipulative

Explanation: Manipulation could be defined the process of influencing the decision made by others using indirect or deceptive ideas to gain control and hence twist the person desire or decision in the direction of one's deceptive or greedy view. Manipulation is usually employed in making dubious and exploitative actions. Manipulation is very paramount in the marketing sphere where buyers are coined by sellers and middlemen using deceptive ideas to gain control of the buyer solely for their own selfish interest.

In the scenario above, the salesperson tried to be manipulative by persistently urging the buyer to purchase an expensive material.