Answer:
false
Explanation:
Bad news may be given at the beginning, the middle, or at the end of a paragraph or write-up. When the bad news is given at the middle, the following is advised:
-Begin with a neutral sentence
-Bury the refusal/bad news but
state it clearly. Avoid negative
language.
-Use a set-off list.
-Provide a factual explanation.
-Offer an alternative proposal.
-Focus on what you CAN do for the
reader.
