Answer:
b. emotional intelligence
Explanation:
Emotional intelligence talks about the ability of one to identify his or her emotions from those of other people, understand, manage and use it to ease of stress and tension, also it is used to show empathy, communicate effectively and resolve conflict. Emotional intelligence is a strong tool for building good and successful relationships in business, career and even in the family. It is a skills that can be developed over time through constant practicing.
Emotional intelligence involves self management, self awareness, relationship management and social awareness.
