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Juan, an operations manager, has been assigned to train a group of older employees in the logistics department. He has to train them to use new computer software. He begins by reminding them that they were quick in learning the old software. Juan is trying to _____.

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Answer:

Increase the employee efficacy

Explanation:

Juan the operations manager is trying to boost the efficacy and confidence of the employee. By reminding them of how they easily learnt the old software, their minds visualise the previous success and this motivates them to also learn this new computer software fast.

When they believe they have learnt efficiently in the past they have a drive to do so again.

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