Your question is missing the options. I've found the complete question online. It is as follows:
Nava was delivering a presentation to her team about the benefits of regularly practicing yoga. Halfway through, she realized most of the members were shaking their heads and visibly disagreeing with her.
What should Nava do convince the audience of the veracity of her opinions?
a. Rely on facts
b. Ask rhetorical questions
c. Tell appropriate stories
d. Use personal examples
Answer:
Nava should rely on facts.
Explanation:
Notice that Nava's audience already disagrees with her. If she wants to change their mind, she must offer them solid support and evidence for her argument. Presenting them with examples and stories won't be enough, since these are subjective and may not bee seen as trustworthy. Her audience may, for instance, think, "She likes yoga. Of course she is going to say yoga has brought benefits to her life." Also, asking rhetorical questions won't help. The purpose of that type of question is not to obtain an answer, but to emphasize a point. She hasn't, however, proven her point yet. Therefore, asking something like "Isn't it true you feel better after stretching your spine?" will not elicit agreeing (imaginary) answers from the audience.
The best choice, in this case, is to rely on facts. She needs to present information that will conflict with her audience's established opinions and beliefs. If she shows them study results or statistics that prove her point, for instance, she will greatly improve her chances of convincing her audience. People are more inclined to change their minds when the subject has been properly discussed and studied, and when they are presented with information that causes cognitive dissonance.
