Answer:
True
Explanation:
Service quality refers the comparison of the consumers expectation and the actual performance of the organisation rendering the services. it seeks to understand if services delivered conform with the expectation of the consumer.
Since rendering services is concerned with performing a particular activity that will most probably involve an interaction with the receiver of the action, service quality is more directly related to the interaction between the customer and employee than in manufacturing quality that is concerned with how a physical good is able to meet the expectation of the consumer.
