Answer: B. 33%
Step-by-step explanation:
Given : Response - Frequency
Not satisfied - 20
Satisfied - 40
Highly satisfied - 60
Total customers = (Number of customers Not satisfied) + (Number of customers satisfied) + ( (Number of customers Highly satisfied) )
= 20+40+60=120
Now , the percentage of the responses indicated that customers were satisfied = [tex]\dfrac{\text{Number of customers are satisfied}}{\text{Total customers}}\times100[/tex]
[tex]=\dfrac{40}{120}\times100=33.33\%\approx33\%[/tex]
Hence, the percentage of the responses indicated that customers were satisfied = 33%
Thus , the correct answer is B. 33%
