Identify the high-contact and low-contact operations of the following services: a. A dental office b. An airline c. An accounting office d. An automobile agency e. Amazon

Respuesta :

Answer and Explanation:

a. A dental office - high contact

b. An airline - high contact

c. An accounting office - low contact

d. An automobile agency - low contact

e. Amazon - low contact

Answer:

Explanation:

a. Dentist office - high contact: includes waiting rooms, receptionists, dentists, hygienist, x-ray,  

b. Airline- high contact includes: reservation desks, loading concourse, plane with crew and attendants;,low contact: include maintenance, baggage handling, tower operations,etc

c. An accounting office- high contact: will include reception and CPA's; low contact: includes records, computer, library, etc.

d. An automibile agency- high contact: will ijcludeshowroom and offices; low contact: includes maintenance, preparation, record-files.

e. Amazon -high contact: includes customer service; low contact includes order pickers, QA checkers, order packers, etc.

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