Answer:
Option b: etiquette is the right answer.
Explanation:
The rules and conventions governing correct or polite behavior and communication are called etiquette .
"Etiquette can be defined as a set of customary rules or codes that guide for showing good manners and behavior among group of people in society and among business, class or particular profession."
While talking about etiquette of communication, following factors are counted must.
- Keep a eye-contact with everyone.
- Be punctual and time managing.
- Ask questions to keep people indulged.
- Use words for your advantage.
- Listen others, respectfully.
- Be concise while talking.
- Choose appropriate method for communication.
i hope it will help you!
