A participative process that empowers all levels of employees to work in groups to establish expectations and determine the best way of meeting or exceeding those expectations is called __________

Respuesta :

Answer:

Total Quality Management

Explanation:

According to my research on different business strategies, I can say that based on the information provided within the question this is called Total Quality Management or TQM for short. Like mentioned in the question this is basically a management approach that focuses on customer satisfaction in order to achieve success in the long term. This is achieved by all the members of an organization work in a group to optimize the workflow for the best results.

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