A Store Associate, Jose, is normally a strong performer. Recently, you've noticed his motivation and performance have dropped. You suspect his current role is no longer challenging and he is bored.

What would you be most and least likely to do?
a. Talk to Jose about his career aspirations and what he wants long term at CVS. Work together to put a plan in place to help him achieve these goals.
b. Try to introduce an increased level of challenge into his role by giving him an assignment that will stretch him to try new things.
c. Try moving Jose into a different role. Learning a new role should provide him with the spark he needs to return to his high level of motivation.
d. Treat Jose as you would anyone else who is underperforming. Work with him to develop an improvement plan. Hold him accountable to this plan.