Pascale sees only new messages that arrive on her iPhone but she does not see messages she has previously read. If she uses Mail for Mac, she can see both unread and read messages in her inbox. Which step can you take next?
1) Check to see if Wi-Fi is turned off.
2) Remove her email account and add it again.
3) Make sure Firewall is turned off.
4) Check to ensure Filtering is turned off.