To understand how expressions of anger in reviews of
products affect readers of those reviews, business scholar
Dezhi Yin and colleagues measured study participants'
responses to three versions of the same negative review-
a control review expressing no anger, a review expressing
a high degree of anger, and a review expressing a low
degree of anger. Reviewing the data, a student concludes
that the mere presence of anger in a review may not
negatively affect readers' perceptions of the review, but a
high degree of anger in a review does worsen readers'
perceptions of the review.
Which choice best describes data from the graph that
support the student's conclusion?