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Mark Barker started building wooden furniture in his father’s woodworking shop while working on his father’s farm. After finishing high school he started working for his father’s friend, Mike, at Mike’s woodworking shop doing odd carpentry jobs and learning as much as he could. Eventually he started working full time and became one of the more skilled carpenters at the shop taking on the most difficult jobs and producing some of the nicest work and receiving complements for almost every client that he served. When Mike decided to retire and sell the shop, he offered it to Mark, even offering to finance the business over the next 10 years. Mark could not refuse, he gave everything that he had to the business, working long into the night finishing jobs and teaching new employees the skills that he had learned. Three years later business was booming, Mark had expanded into different areas of furniture construction, offering to grade kitchen cabinets, bedroom sets, and even expanded into upholstered living room furniture. He had expanded the shop into a vacant local factory, and to keep up with business and maintain efficiency, structured his business into separate divisions for human resources, marketing, design and manufacturing. Mark had started to invest heavily into machinery to try an automate some of the process, and had been successful in automating the kitchen and bedroom lines, but the upholstered living room furniture was still entirely handmade and custom designed for customers. The divisions had worked at first, but now that the business had expanded into the different lines of furniture, living room, dining room, and bedroom, the divisions were not working as well anymore. Individual jobs were not grouped together in a way that best matched the needs of the organisation’s environment. The differences between lines are as follows: The custom made living room furniture needed an entirely different approach to design than the other lines; The kitchen lines needed significantly different approaches to finishing than the other lines to ensure that they were safe for food consumption; and The bedroom sets were all made using dovetail jointery, a complex and high quality method of jointing found only in the finest and most durable carpentry work. Managers were often specialized in one area, and the current structure of the organisation had them managing employees that specialized in many different lines. Mark has come to your team for help; he needs a way to group tasks together so that her employees can help each other to maximize the efficiency of the company, give alternatives to solve issue

Q&A Education