Services confer ownership; are intangible; can be consumed at any time or place; are inconsistent; and providers form
part of the service.
O b. Services confer benefits; are intangible; are time- and place-dependent, are inconsistent; cannot be owned; and
providers and consumers form part of the service
Oc. Services are intangible; are time- and place-dependent, are inconsistent, cannot be branded; and providers and
consumers form part of the service.
O d. Services confer benefits; are tangible; are time- and place-dependent; are consistent; cannot be owned; and providers
and consumers form part of the service.
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