Sammy is a 6 year old patient who needs to have blood drawn for testing. He is obviously anxious about the procedure, and his mother appears to be just as upset as Sammy is. Which of the following approaches should you take to reassure Sammy and his mother?
a) Use medical jargon to explain the process clearly.
b) Minimize communication to avoid further stress.
c) Engage Sammy in a child-friendly explanation using simple language and visuals.
d) Ignore Sammy's anxiety and proceed with the procedure.