An administrative assistant has noticed an increase in his workload since the TIC rollout began. He feels the expectations of the agency are unreasonable and unrealistic. According to the trauma-informed model of care, which of the following would be an effective action to take in this situation?
a) Provide the administrative assistant with additional workload without discussion
b) Acknowledge the administrative assistant's concerns and involve them in a collaborative discussion about workload adjustments
c) Ignore the administrative assistant's concerns and focus on the TIC rollout
d) Reprimand the administrative assistant for expressing concerns about their workload