A nurse working at a crisis hotline call center receives a call from a client who states, I cannot take it. My life is over. Which of the following is the priority response by the nurse?
a) It sounds like you're feeling overwhelmed. Can you tell me more about what's going on?
b) I'm sorry to hear that you're feeling this way. Have you tried talking to someone close to you about it?
c) I'm going to connect you with emergency services right away. Please stay on the line.
d) Things will get better; try to focus on the positive aspects of your life.