(Salesforce)
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified picklist?
A. The Case record type is missing Closed as a picklist value.
B. The Close Case page layout must be used to close a case
C. The Show Closed Statuses in Case Status Field checkbox is set to the defau
D. The Support Process being used omits Closed as a status chord