Parents from Japan have brought their family to the United States for a vacation in Florida. Their daughter becomes ill and requires hospitalization. The parents do not ask questions of the nurses or physicians. What approaches by the nurse would be most effective in promoting clear and effective communication? Select all that apply.
A. Obtain an interpreter for the family and child as soon as the child arrives.
B. Determine the family's level of English language comprehension upon admission.
C. Tell the family what is happening at frequent intervals.
D. Let the family know that questions are expected and welcomed by the staff.