Question: A customer calls to complain about a laptop he ordered from your online store. When it was delivered, it looked different from the images on the site.

Which replies show good problem-solving skills?
Instruction: Choose all options that best answer the question.
Answer Choices

"It still has the same specs, even if it looks different. So what's the problem?"

"I'm so sorry for the inconvenience. I'll make sure to update the web site as soon as we've sorted this out."

"Yes, I understand that it's a lot of money to spend on something which isn't exactly what you wanted."

"Would you like to return the product for a refund or swap it for a different product?"

"The web page states that the product may look different from the images displayed."