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Mrs. Ng, 45 years old, emigrated from Asia 5 years ago. She has been diagnosed with major depressive disorder and admitted to inpatient psychiatry. Upon meeting the psychiatric and mental health nurse, Mrs. Ng looks sad, avoids eye contact and responds occasionally to questions in a quiet voice. The nurse has very little knowledge of Mrs. Ng's cultural values. The psychiatric and mental health nurse identifies that there is a language barrier with Mrs. Ng. How should the nurse facilitate
communication with Mrs. Ng?
A. Avoid making eye contact when speaking with her
B. Interpret her nodding to mean she understands
C. Recognize non-verbal behaviour is of secondary importance in communication
D. Respect her personal space during interactions

Q&A Education