Agent daniel webber has properly set up a sales appointment to meet with client edward young at agent webbers office. at the agreed upon appointment time, mr. young arrives with his elderly neighbor clara burton, who wants to learn about her medicare advantage options. what should agent daniel webber do?
a. execute a scope of appointment (soa) with clara and establish an appointment to meet with her in one week while keeping the agreed appointment with edward.
b. after executing a scope of appointment (soa) with clara burton, meet with edward young and clara burton to discuss their medicare advantage options.
c. meet with edward young and inform clara that she must immediately leave his office.
d. inform both edward young and clara burton that two separate appointments must be now scheduled no sooner than two days (48 hours) from now on different days and times.