Think about how managers can use innovative techniques to improve their decisions and complete the following sentences with the appropriate terms. When managers engage in rigorous debate to solve a problem, one technique they might use is to escalate their commitment group's assumptions are challenged. Another is point-counterpoint in which the group breaks into two subgroups that work separately and to ensure the then exchange proposals . When this occurs, managers The tendency for decision makers to conform rather than express contrary opinions is groupthink prioritize harmony over the quality of the decision.

Which of the following statements is consistent with evidence-based decision making?
a. Evidence-based decision making uses opinions and intuition to provide a rationale for decisions.
b. Evidence-based decision making encourages questioning assumptions.
c. It is better to forget past mistakes so you don't make them again
d. Managers make better decisions when they review their past failures and successes