Cynthia Smith passed away unexpectedly. The executor of her will contacted her life insurance company to file a claim. The insurance company notified the agent. What is the agent's role in the claims process?
1. Facilitate the claims process
2. Contact the claimant to offer assistance
3. Let the claimant know that the payment is guaranteed
4. Confirm that the beneficiary on record is as named in the policy
5. Get a copy of the 'letters probate' from the local court
Select one:
a, 1 and 2 only
b. 1, 3 and 4 only
c. 1, 2, 3 and 4 only
d. 1, 2, 3, 4 and