Which of the following statements is/are true? select all that apply.
a. business process management systems are increasingly replacing the less flexible enterprise resource planning (erp) systems.
b. business process management systems are increasingly replacing the less flexible customer relationship management (crm) systems.
c. one of the strengths of business process management systems is the relative ease and flexibility of tweaking the underlying process model to bring about the desired changes.
d. bonita is a proprietary bpm product.