Complete the following activities:
Carefully read the following.
You have been appointed as the Human Resources Manager of a health resort and convention centre in the Blue Mountains, near Sydney. The resort, Blue Healer Spa, is made up of five areas: catering, wellness, meeting rooms, accommodation, and administration. Each area has its own full-time manager.
The kitchen is large enough to feed over 100 people three meals each day. There are four full-time kitchen staff, and the rest of the staff are hired on a casual basis to cater for functions and retreats.
There is accommodation for 80 people in twin and double rooms. Surrounding hotels provide further accommodation when needed.
There are four meeting rooms of various sizes, and these can be opened up to make one large room for functions such as weddings and courses. There is also a service area where computers and printers can be accessed.
The wellness area has two saunas, a steam room, three warm water spas, four massage rooms and four consultation rooms where naturopathic consultations and facial treatments are performed. The spa runs continuously, mostly due to locals visiting, whether a course is running or not.
Reception includes the front desk and the office where the accounts are done, and records kept. It is an open plan office with 5 staff workstations.
There has been an increase in bookings over the coming six months, and the resort’s accountant has calculated that the increase in income could pay for one additional full-time position and one casual position. You have been asked to work out how many new staff could be recruited and on what basis applicants should be selected.
The Blue Mountains Historical Society has long had an interest in the Blue Healer Spa. It has undergone many renovations and additions over the last century, and it is considered to be a very important historic building. The society has asked the resort whether it would be interested in letting some of their volunteers lead tours through the older parts of the building complex. The resort has agreed in principle but insisted that the prospective tour volunteers undergo an interview and selection process as all new staff members do. That way they can ensure that their high standards of customer service are maintained.
Now answer the following questions
1. Send an email to the successful applicants
Inform the successful applicants of your decision and congratulate them on being accepted for an interview for the position.
Ask them whether they have any special needs and give them information on the upcoming interview.