Effective Leadership Puan Saleha, Head of the Sales Department, has instructed her sales staff to follow her instructions without question. Problems arise because the sales staff do not agree with her management style. Some have requested for the intervention of the HR Department. Puan Rozi, Head of the HR Department, called for a meeting with each of the sales staff to listen to their grievances. As she listened to their problems, she wondered how she was going to convey the situation and propose suggestions to Puan Saleha knowing that the latter comes from the old management school of thought. Puan Rozi is now in a dilemma. She has to effectively control the internal dissatisfaction among the sales staff of her organization, without jeopardizing their relationship with their superior. Case Study Questions 1. What kind of leadership perspectives should Puan Saleha have used with her staff? Defend your answer by giving evidence. 2. is Puan Saleha a leader or manager? Why? 3. Does Puan Saleha have the characteristics of a good leader? State your reasons