Assessment Task 3 Instructions as provided to students


Complete the following activities:
1.Interview applicants



You are required to conduct fair and equitable selection interviews for each of the advertised positions.

For the purposes of this assessment, you will interview one applicant for each of the three advertised positions.

Note that you will be required to adapt your interview technique to reflect the interviewee’s social and cultural background.

You are required to evaluate each applicant for their customer service attitude and experience to ensure that they would fit well into the position.

They should also display an attitude and aptitude that would fit well into the existing organisational culture in general, and the team in particular.

During the interviews, you are required to demonstrate effective communication skills including:
•Speaking clearly and concisely
•Using non-verbal communication to assist with understanding
•Asking questions to identify required information
•Responding to questions as required

Using active listening techniques to confirm understanding