Case: The Saudi Electronic University (SEU) is a public university that provides an environment based on ICT, e-learning and blended education. SEU is located in Riyadh, and has expanded by opening several branches in other cities such as Jeddah, Dammam, Madinah and others according to the approved plan which makes the virtual management an essential and important part to facilitate work between the branches. Q/ One of the following options is one of the communication skills that the manager is keen to master so that the management process - especially the virtual - is successful and more effective …
a.Collaborative change plans
b.Active listening skills
c.Evaluating performance capabilities
d.Hiring and firing process knowledge