Describe the interrelationship between value and the value chain.
1) What is the difference between an expected, augmented, and potential retail strategy.
2) What is an employee empowerment strategy?
​3) What is loyalty program?
4) What are the three kinds of service retailing?
5) Enumerate and describe the Four Characteristics of Services Retailing
6) There are three interconnected categories of ethical challenges. Describe each one.