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03-06-2023
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What should you do to successfully create constructive conflict? Discourage dissenting opinions Punish conflict avoiders Ensure that a manager is always present when the issue causing the conflict is being discussed Professionals in conflict resolution training suggest four areas of skill development. Three of them are listening, questioning, and mediating. What is the fourth? Remaining neutral Communicating nonverbally Demonstrating empathy Which of the following is NOT a mediation skill? Negative body language Showing flexibility Demonstrating empathy

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