What is the focal organization in this case, and what decision did it make?
List the four kinds of tipping mentioned in this case. If you worked in a restaurant, which kind of tipping would you support, and why? If you were a customer in a restaurant, which kind of tipping would you support, and why?
Identify the stakeholder groups that will be impacted by Meyer’s decision to reintroduce tips. For each, identify its interests and power, with respect to tipping policy. (Note: Some stakeholders may have different segments, with varying interests and power.)
If you were in Meyer’s position, what tipping policy would you support to best meet the needs of all the company’s stakeholders? What steps should the USHG management team take to implement this approach?