SECTION A [40 Marks] Read the scenario below and answer ALL the questions that follow. ABC Inc. is a business consulting firm and has been in existence for 5 years. Currently, records of all customers have been stored using a traditional file system.
This method seemed sufficient at the time due the company starting up with a small number of customers. Management is noticing the growth of ABC Inc. and has decided to implement a database system to accommodate this growth in the customers as well as shortening the turn-around time to handle customer queries. Management has sought your services as an IT Systems analyst to assess the current system and advise appropriately on a feasible solution to implementing the database system.
Answer ALL the questions in this section.
QUESTION 1 (20 Marks) Your initial task is to assess the current system and report on the limitations of the traditional file system. Provide a detailed account of at least five (5) limitations of the current traditional file system.
QUESTION 2 (20 Marks) Based on the detailed report provided in Question 1, management has decided to provide signed approval for the development of the database structure within ABC Inc. Employees are a bit hesitant on accepting this change to the business environment since this will change the way they are currently completing their tasks. Suggest to management of appropriate change management strategies to ease in the acceptance of the new database structure with the employees of ABC Inc. (at least four strategies should be explained in detail).