XYZ is a HR consulting firm with two branches located in Dubai and Abu Dhabi. The company provides HR solutions and consultation services to companies in Dubai, Abu Dhabi, and their environs. Services relating to recruitment, performance management system, manpower planning and succession planning, and training of workers are rendered by the firm. An employee, named Vivian has been working for the firm for more than 5 years. She directly reported to Mr. Joseph, the branch manager of Dubai branch of the firm. She has been promoted several times. However, a new manager, Mr. Richard was transferred to Dubai branch, and Vivian became his supervisee. She reported to him (Mr. Richard). Mr. Richard did ignore her and did not give her the same support or opportunities for training that her male colleagues received. After ten months of receiving no feedback from Mr. Richard, she was called into his office, where the manager told her that she was failing, resulting in a demotion and a 35,000 AED reduction in her annual salary. Questions: 1. Identify any three features of an ideal performance management system (PMS) that are missing in the XYZ PMS. (3 marks) 2. Identify any two components in the performance management process that has not been implemented effectively in the XYZ firm. (3 marks) 3. Describe how the poor implementation of the specific component you have chosen has a negative impact on the flow of the performance management process as a whole. (4 marks) 4. Discuss what should be done to improve the implementation of the component you have chosen in question 1. (5 marks)