Find a recent example (within the last three months) of a company that has dealt with the impact of poor quality. Don't use Volkswagen as an example
• Summarize the situation.
• Which one (or more) of the nine (9) dimensions of quality was/were impacted?
• How did the company respond?
• How did the quality concern affect customer satisfaction?
• Would you respond the same? Why?
• Or would you respond differently? Why?