Sheena had worked for the same Fortune 500 company for almost 15
years. Although the company had gone through some tough times,
things were starting to turn around. Customer orders were up, and
quality and productivity had improved dramatically from what they had
been only a few years earlier due to a companywide quality improvement
program. So it came as a real shock to Hazel and about 400 of
her coworkers when they were suddenly terminated following the new
CEO